We will reprint and ship at no cost should your project be printed in a defective manner and the flaw be caused by an error or omission by Multigraphx. We do not however proof your job. If there is an error in the copy or an image of poor quality is used, we cannot be held responsible. So check your proofs carefully before you sign off on them. We will do everything in our power to make sure you are happy with the product. We absolutely stand behind every product we produce. Customer Satisfaction is our primary goal at Multigraphx!
Refunds: Only new merchandise in its original packaging can be returned for refund.. All returns must be made to the address shown on the packing slip. Returns should be requested within 15 days after order is delivered and returned so they arrive within 25 days. A copy of our emailed invoice as well as the packing slip from your order should accompany the return. Special Order or Closeout Items are NOT REFUNDABLE.*Freight charges are not refunded on returns.
Cancellations: Once we send an acknowledgement with a final order number, your order has been sent to a suppliers plant for production and for fulfillment. Cancellations after ordering are in effect returns, however you have 24 hours to cancel your order after order is placed. *Once your order has been imprinted it cannot be canceled.
Important: On all clothing items, such as T-Shirts, Caps, Polo & Denim Shirts, etc. All Sales Are Final after order has been processed. No Refunds. Exchanges Only. Restocking fees do apply. Errors that are a result of defects in customer-supplied digital files, such as low resolution photos, defective file formats and incorrect copy, are not covered. Make sure sizes & colors are correct before placing your order.Multigraphx and its management reserves all rights.